I am old. And today, and I had to call the Social Security Administration with question about my SSA compensation. The experience actually evolved to be a pleasure. I ended up speaking to several people. All of whom were courteous, respectful and KNOWLEDGEABLE. Not one of the SSA people was obviously brain dead or LYING to me. They ALL actually knew what the Hell they were talking about, and they could (and did) clearly explain themselves. None of the SSA folks tried to hurry me off of the call, because of an impending break. Not one of them became angry with me, because of my hearing loss. When it was over, my problems were solved, and I clearly understood what had happened. Nobody was enraged at anybody, and I felt good about both myself and the SSA.
I am the same guy, that the VA employees hate with a vengeance. But, SSA employees think, I am a fine and worthwhile human being. And, I like and respect SSA people. Why can’t VA work like that? Why is EVERYTHING always a fight with VA with nothing ever being clearly resolved EVER? Serious question.
I address this to Secretary Robert McDonald and the other leadership at VA.
I am an old soldier named Ron Nesler posting from New Harmony Indiana